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Virtual visit

Same-day video care, when walking in isn’t practical.

Some urgent-care concerns are well-suited to a video visit — UTI symptoms, sinus issues, pinkeye, prescription refills, follow-up after a recent in-person visit. Most virtual visits start within 30 minutes and resolve same-day.

Start a virtual visitWhat we treat virtually
Same-day · most starts within 30 min · prescriptions sent to your pharmacy · $95 self-pay
Patient on a virtual visit
Available now
Next available: 12 min
How it works

From request to consult, in about 30 minutes.

  1. 01
    Request a visit · 60 seconds

    Tell us your concern, your insurance (if any), and your pharmacy. We’ll match you with the next available clinician.

  2. 02
    Connect via video · 15-20 min

    Most calls start within 30 minutes. Clinician reviews your concern, examines what they can on video, asks questions, makes a plan.

  3. 03
    Prescription + plan · same day

    If you need a prescription, we send it to your pharmacy. If you need an in-person visit (X-ray, exam, lab), we route you to the closest clinic without rescheduling — same-day, same-visit fee.

If we determine you need in-person care

We’ll route you to the closest Express Care clinic without charging you a second visit fee — only the additional procedure or X-ray cost if needed.

Start a virtual visit

Most calls start within 30 min · 7 days a week, 8am-10pm

We’ll text you when a clinician is ready · usually within 30 min, sometimes faster.

What we treat virtually

When virtual care is the right fit

Virtual care works well for issues that don’t need a physical exam, an X-ray, or a lab test. Below is the typical scope.

Common virtual visits

  • UTI symptoms (women)
    Diagnostic + antibiotic prescription based on symptom pattern
  • Sinus infections
    Diagnostic + antibiotic if indicated
  • Common cold + flu (mild)
    Symptomatic care; Paxlovid Rx for COVID if eligible
  • Pinkeye + eye irritation
    Diagnostic + drops; deeper concerns to in-person
  • Skin rash + minor skin issues
    Diagnostic via photo; treatment + follow-up plan
  • Prescription refills (non-controlled)
    BP meds, cholesterol, asthma inhalers
  • Birth-control consult + Rx
    First-fill + refills · most non-IUD methods

Better suited to in-person

  • Anything needing X-ray
    Sprains, fractures, deep pain · we route to in-person
  • Cuts + wounds
    Stitches and wound care need an in-person assessment
  • Strep + flu testing
    We need a swab — you’ll need to come in
  • Severe sore throat or breathing
    Needs a physical exam
  • Pediatric (under 6)
    Children under 6 need in-person assessment
  • Mental-health emergencies
    Call 988 or go to ER
If this is an emergency: Virtual care is not for emergencies. If you’re experiencing chest pain, stroke symptoms, severe bleeding, or thoughts of self-harm — call 911.
Pricing

Virtual visit pricing

Virtual visit · standard
Same-day video with a clinician · 15-20 min · prescription if needed
$95
Self-pay
Virtual visit · with insurance
Most insurance covers virtual visits at the same copay as in-person
Copay only
If covered
Follow-up virtual (within 14 days)
Follow-up after a recent in-person Express Care visit
Free
Established patients

Most insurance plans cover virtual urgent-care visits at the same copay as in-person. We verify benefits before connecting you with a clinician.

Same-day
Most calls start within 30 min
7 days · 8am-10pm
Real clinicians, never bots
$95 self-pay
Or insurance copay
Refer to in-person if needed
No second visit fee
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