Published, not whispered
Pricing
One flat $89 diagnostic, credited to your repair. Typical prices for common repairs, published below. And one written price before any work starts.
Diagnostic visit
One flat fee to find the problem
Same price for a fridge in Church Hill or a dryer in Powhatan, on a Tuesday or a Saturday. If you go ahead with the repair, the fee disappears into it. If you don't, it's the only thing you pay.
Diagnostic fee, any appliance
$89
Credited in full to your repair
What it covers
- A technician's visit to your home, in any zone we serve
- A full diagnosis of one appliance, with the failed part shown to you
- One written price for the repair: parts, labour and any return trip
- The $89 credited in full when you go ahead
- Second appliance on the same visit: add $45
What you pay, either way
Example: a fridge that's warm because the defrost heater failed.
You go ahead
- Diagnostic visit
- $89
- Defrost heater repair, written price
- $290
- Diagnostic credit
- minus $89
- You pay
- $290
The repair price already includes the trip, so the diagnostic comes off.
You say no
- Diagnostic visit
- $89
- Repair
- Not done
- Written note of what failed
- Included
- You pay
- $89
You keep the diagnosis in writing, whether you repair later, elsewhere, or replace.
Typical repair prices
Totals for common repairs, parts and labour together. Each appliance page lists the repairs one by one, including the ones we usually say aren't worth it.
- Refrigerator repair For example: start relay or overload $150 to $650
- Washer repair For example: drain pump $150 to $550
- Dryer repair For example: thermal fuse or cycling thermostat $140 to $520
- Dishwasher repair For example: filter and drain clear-out $110 to $520
- Oven and range repair For example: bake or broil element $150 to $600
- Ice maker repair For example: filter change and supply line check $110 to $450
Before you book
Repair or replace? Check it yourself
This is the same rule our technicians use. If the repair costs more than half the price of a comparable new appliance, and it's past the middle of its usual life, replacing it is usually smarter.
It's a rule of thumb, not a verdict on your exact machine. Energy use, a matched laundry pair, or a built-in that would need cabinet work can tip it either way.
Our read
Replacing is probably smarter
The repair is 60% of a new one, and at 11 years it has used about 85% of a typical life (10 to 15 years).
Repair as a share of new60%
Typical life used85%
The thin line marks 50%. Past it on both bars, we'd usually say replace.
Warranty in writing
Every repair comes with a written warranty on the parts we install and the labour to fit them. The terms are printed on your quote, so you see what's covered before you pay.
Paying
You pay when the repair is finished, by card, debit, check or tap. Parts over $300 that we order for you need a deposit when you approve the repair.
No surprise extras
No weekend fee, no zone fee, no charge for the return trip when a part is ordered. If the price would change, we stop and ask first.
A price before any work. Every time.
Book a two-hour window online or call the office. The $89 diagnostic is credited in full to your repair, and you get a written price before any work starts.
Mon to Fri 7:30 to 6, Sat 8:30 to 2. Tasha answers.