Washer | Laundry
Washer repair
Won't drain, won't spin, walks across the floor or stops with a code. Top-loaders and front-loaders, fixed in your laundry room.
What it's doing, and why
Washers break in a handful of predictable ways: pumps, switches, belts, door locks and valves. Our laundry technician carries those parts on the van. We also tell you when a washer has reached the end, which usually means worn tub bearings on a front-loader.
- Most repairs from
- $150
- Typical visit
- 45 to 90 minutes
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What you see
Won't drain or still full of water
Likely cause: Something caught in the drain pump (socks, coins, hair ties) or a pump that has worn out.
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What you see
Won't spin or agitate
Likely cause: A lid switch or door lock, a worn belt or coupler, or a motor control fault.
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What you see
Loud banging on the spin cycle
Likely cause: Worn shock absorbers or suspension rods. If it roars like a jet engine, it's often the tub bearings.
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What you see
Leaking during the wash
Likely cause: A torn door boot on a front-loader, a loose hose, or a cracked pump housing.
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What you see
Door won't unlock
Likely cause: A failed door lock, or a drain problem the washer is protecting you from.
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What you see
Error code on the display
Likely cause: Tell us the code when you book. It narrows down the parts we bring.
Typical washer repair prices
Each range is the total for the repair: parts, labour and the trip. The $89 diagnostic is credited in full when you go ahead. Your exact price is written down before we start.
How our pricing works-
Drain pump
Usually repair$190 to $320
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Lid switch or door lock
Usually repair$170 to $300
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Drive belt or motor coupler
Usually repair$150 to $260
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Water inlet valve
Usually repair$170 to $290
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Shock absorbers or suspension rods
Usually repair$200 to $340
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Front-load door boot
The rubber seal around the door
Usually repair$220 to $380
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Control board
Depends on age$300 to $550
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Tub bearings and seal (front-load)
Most of a day's work
Often replace$450 to $800
Sample ranges for Greater Richmond in 2026. Built-in and high-end models can run higher; we tell you before any work starts.
Repair it, or replace it?
A washer usually lasts 10 to 14 years. Here's how we call it, and we say it out loud even when the answer costs us the job.
Repair it when
- The fix is a pump, switch, belt, lock or valve
- It's a quality machine under 8 years old
- It's half of a stacked pair you want to keep
Replace it when
- Tub bearings are gone on a front-loader over 7 years old
- The outer tub is cracked
- The control board and the motor have both failed
Bearing jobs on front-loaders take most of a day and often cost $600 or more. On a 9-year-old machine, we'll usually tell you to buy a new washer instead.
Try these before you book
They take five minutes and sometimes save you the visit. If none of them help, we'll take it from there.
- 1 Clean the drain pump filter. Most front-loaders hide it behind a small door at the bottom front.
- 2 Check that both water taps behind the washer are fully open.
- 3 Rebalance the load. One heavy, wet towel can stop a spin.
- 4 Unplug it for one full minute to reset the controls.
If it's leaking, turn off both taps behind the washer and don't run another load until we've looked at it.
Brands we see most
Whirlpool, LG, Samsung, Maytag, GE, Speed Queen, Electrolux, Bosch, and most other household brands.
Listed in plain text. We're an independent shop, not affiliated with or authorized by any maker.
All brands and exceptionsWasher questions
Should I run it again to see what happens?
Not if it's leaking or smells hot. Turn it off, close the water taps, and book. Running a washer with a failing pump or bearing can turn a $200 fix into a $600 one.
Do you fix stacked and all-in-one units?
Yes. They take a little longer to open up, and that's already built into our prices.
Can you move the washer to get behind it?
Yes. We move it, protect your floor, and put it back level. If it's on a pedestal or in a tight closet, mention it when you book.
Let's get your washer working again.
Book a two-hour window online or call the office. The $89 diagnostic is credited in full to your repair, and you get a written price before any work starts.
Mon to Fri 7:30 to 6, Sat 8:30 to 2. Tasha answers.