About
A Pacific Northwest family company
Founded in 2014. Family-owned. 47 employees across Oregon and Washington. Licensed, bonded, insured.
Our story
Why we started Cascade
Marcus Cascade started this company in 2014 after spending 12 years working for a national plumbing chain. He’d watched too many customers get nickel-and-dimed by hourly billing + surprise add-ons. He wanted to build a company that worked the way customers actually wanted: fixed prices, fast response, no surprises.
Twelve years later, we’re 47 people across two states. We still answer the phone the same day, on Sundays, on holidays. We still quote up front. We still charge what we said we’d charge.
The company today
2014
Founded
47
Employees
12K+
Calls per year
OR CCB #240167
Licensed
What we believe
The Cascade way
Fixed prices
Hourly billing creates incentive misalignment. We bill per job. Slower work = same money. Tech’s only incentive is to do it right.
Real humans
Real humans answer the phone, day or night. No phone trees for emergencies.
Same-day where possible
We staff to handle most calls same-day. The exception is rare.
Lifelong techs
We hire experienced techs and pay them well. Average tenure: 8 years. They know what they’re doing.
Local ownership
Family-owned, Pacific Northwest based. We’re not part of a national chain or PE-backed roll-up.
Community
Free emergency repair for one low-income family per month. Sponsor of Habitat for Humanity Portland chapter.