§ 01-DRAIN
Drain · clog clear
Camera scope · cable · hydrojet. Cleared or it's free — read the policy below.
$185FLAT · INCLUDES SCOPE
§ 00-DISPATCHLIVE BOARD
UPDATED 9:14 AM · 4 TRUCKS · 1 STAGING
Truck out the door
in 47 minutes.
Cascade is a 24/7 emergency plumbing dispatch in Seattle. Twelve trucks. Forty-seven-minute average arrival. Every quote is locked before any work begins — printed on a numbered work-order receipt, signed off by you. No diagnostic fee, no upcharge surprises.
47AVG
MIN ARRIVAL
12ON ROAD
TRUCKS
$0EVERY VISIT
DIAG FEE
TRK-04en route
14 min
ZIP 98103DRAIN
TRK-07on site
Now
ZIP 98115HEATER
TRK-02returning
+22 min
ZIP 98107SEWER
TRK-09staging
Ready
DEPOTSTANDBY
§ 01-OPSOPERATIONS
ROLLING 30-DAY · INTERNAL AUDIT
47ARRIVAL · LAST 30 DAYS
MIN AVG
12DISPATCH FLEET
TRUCKS ON ROAD
$0EVERY VISIT
DIAGNOSTIC FEE
98%AUDITED 2025
FIRST-VISIT RESOLVE
§ 02-MENUSERVICE TICKETS
6 STANDARD · FLAT-RATE WHERE NOTED
Six tickets.
Flat rate.
Six standard service tickets. Five are flat-rate; sewer line work is a range because the ground tells us what we’re doing. Every quote is locked on the work-order receipt before we crack a wrench.
§ 02-HEATER
Water heater · service
Diagnose · descale · replace. Tankless and tank, gas and electric.
$245FLAT · DIAG TO START
§ 03-LEAK
Leak · detect + stop
Acoustic detection · pressure-test · stop bleed. Mainline to fixture.
$325FLAT · MAINLINE FOUND
§ 04-SEWER
Sewer · main line
Camera-scope · jet · spot-repair. Trenchless when ground allows.
$485+RANGE · DEPENDS ON LINE
§ 05-FIXTURE
Fixture · install + swap
Toilet · faucet · disposal · valve. Standard or custom — same labor rate.
$195FLAT · LABOR ONLY
§ 06-MAINT
Annual maintenance
Whole-house pressure-test · valve check · flush. Recommended every 12 months.
$285FLAT · ALL FIXTURES
§ 03-RECEIPTWORK ORDER · SAMPLE
QUOTE LOCKED BEFORE WORK BEGINS
Quote locked.
Before work
begins.
Every Cascade ticket arrives on a numbered work-order receipt. Line items, parts, labor — all fixed before the wrench moves. We don’t do estimates that grow.
0.4%2025 AUDIT
REVISIONS
100%HONORED
FLAT RATE
WORK ORDER
WO-2401-0428
SERVICE
§ 02-HEATER · TANK SWAP
- Diagnostic + flush$0
- Tank · 50-gal AO Smith$1,240
- Labor · 3.0 hr @ $145$435
- Permit + disposal$95
- Same-day fee$0
QUOTE LOCKED
$1,770ALL-IN · NO ADD-ONS PAST THIS POINT
§ 04-DIAGDIAGNOSTIC PROCEDURE
STANDARD ON EVERY CALL
Pressure-test
before
we touch it.
Every call begins with a pressure test on the line. We log the reading on the ticket — you see it before any quote. Most homes run between 45 and 80 PSI; anything above that gets a regulator recommendation.
- BELOW 40 PSIREGULATOR FAILED · pressure boost
- 45 — 80 PSINORMAL · no action
- ABOVE 80 PSIREGULATOR RECOMMENDED · fixture wear
SAMPLE READING · ZIP 98103
Logged at 9:14 AM during today’s diagnostic. Within normal range.
§ 05-QUOTEDISPATCH REQUEST
SAME-DAY · 24/7 · ZIP-COVERAGE INSIDE
Tell us
what’s leaking.
Three questions, sixty seconds. We’ll dispatch the closest truck and text you a 5-minute window. Inside the window, we’re honking your driveway.
JOB INTAKE FORM
DISPATCH READYWO-2401-DRAFT
§ 01WHAT'S THE ISSUE
§ 02HOW URGENT
§ 03HOME AGE
§ 04CARE PLAN
§ 05DISPATCH ZIP
ALL BAY-AREA ZIPS COVERED
WORK ORDER
WO-2401-LIVE
SERVICE
Active water leak
- Active water leak · § 01-LEAK$245
QUOTE LOCKED
$245ETA 2 — 4 HR · diagnostic $95 waived if you proceed · 1-yr labor + parts warranty
NEXT TRUCK
TR-04
2 — 4 HR
JOBS TODAY
17 / 24
SLOTS OPEN
§ 06-AREASERVICE AREA
GREATER SEATTLE · 47-MIN AVG
98101 — 98119
DOWNTOWN + CAPITOL HILL
32 min avg
98103 — 98107
BALLARD + GREENWOOD
41 min avg
98115 — 98199
NORTH + MAGNOLIA
54 min avg
§ 07-DISPATCHCLOSING
24/7 · CALL DIRECT (206) 555-0144
