The average, with its homework attached

Rating summary

• Burst pipes & leaks

  “Pipe let go behind the laundry wall at 11 p.m. The dispatcher stayed on the line while I found the main, and the truck was here in 38 minutes — I watched the ETA she gave me hold almost to the minute. Quote before work, and the bill matched it exactly.”

  Carrie M. · Montavilla · June 2026

• Drain & sewer

  “Sewage coming up the basement floor drain on a Sunday. They cleared the main, then ran a camera for free and showed me the root intrusion on screen instead of just telling me about it. Left the floor cleaner than they found it.”

  Devon R. · St. Johns · June 2026

• Water heaters

  “Water heater dumped its tank into the garage at 6 a.m. By 1 p.m. we had a new 50-gallon installed, hauled away, permitted — for the exact number quoted at the door. They even priced a repair first and explained why it didn't make sense on a 14-year-old tank.”

  Priya N. · Cedar Mill · May 2026

• Furnace & heating

  “Furnace died during that January cold snap with a newborn in the house. I flagged it when I called and they moved us up the board. Flame sensor, done in 40 minutes, price straight off their website's book. That's how you earn a customer for life.”

  Tom W. · Gresham · January 2026

• AC & cooling

  “During the heat advisory our AC quit — top-floor apartment, 94° inside. Dispatch asked the right questions, triaged us honestly ('two medical-risk calls ahead of you, roughly 90 minutes'), and beat their own estimate. Capacitor swap at the flat rate.”

  Angela S. · Hawthorne · July 2026

• Burst pipes & leaks

  “Slow ceiling stain nobody could find. Their leak-detection guy located a pinhole in a copper line within a foot — one clean access cut instead of the exploratory demolition another outfit proposed. The detection fee folded into the repair.”

  Marcus L. · Lake Oswego · May 2026

• Drain & sewer

  “Kitchen line cleared fast and the price matched the book. Four stars only because the two-hour arrival window (mine was a next-morning booking, not an emergency) had them arriving in the last ten minutes of it. Work itself was flawless.”

  Beth K. · Tualatin · April 2026

• Water heaters

  “Pilot kept dropping out. They could have sold me a new tank — instead it was a $160 thermocouple fix and an honest heads-up that the anode rod has maybe two years left. Wrote it on the invoice so I can plan for it.”

  Hasan A. · Beaverton · April 2026

• Dispatch & phone

  “What sold me was the phone call itself. A human answered on the second ring at 2 a.m., told me exactly what to shut off, what the after-hours premium was, and what the range would be before the truck ever rolled. Zero surprises at the door.”

  Renee C. · Vancouver · March 2026

• Furnace & heating

  “Cracked heat exchanger on a 22-year-old furnace. They showed me the crack on a borescope photo, quoted the replacement with the repair price beside it, and had heat back in two days with space heaters loaned in between. Financing paperwork took ten minutes.”

  Gary P. · Troutdale · February 2026

• Burst pipes & leaks

  “Condo supply line failed while I was at work; the building found it fast but I needed someone NOW. Cascade coordinated with the building manager, was on site in under an hour, and sent me photos of every step since I couldn't leave the office.”

  Simone D. · Pearl District · February 2026

• AC & cooling

  “Got the heat-pump pitch from three companies. Cascade's quote was the only one with the incentive math itemized line by line, and the install crew left the mechanical room cleaner than my garage has ever been. System's been flawless through two heat waves.”

  Jared F. · Happy Valley · June 2026

• Drain & sewer

  “Honest review: the clearing itself was quick and fairly priced, but my non-urgent booking got bumped a day when a cold snap flooded them with emergencies. I get it — bursts beat clogs — and they knocked $40 off unprompted. Still, plan for that possibility in winter.”

  Olivia T. · Kenton · January 2026

• Water heaters

  “Tankless descale plus a firm quote on replacing my aging tank unit next year. No pressure, no 'today-only pricing' games — just the number, in writing, good for 12 months. That's why the whole street uses them now.”

  Nathan B. · West Linn · March 2026