Zone 01
Central Portland
20–35 min · priority-one window
- Downtown
- Pearl District
- Northwest District
- Goose Hollow
Service area
Seven zones. Published windows. No 'we'll try.'
Most shops promise "fast." We publish the actual priority-one drive windows for every zone we cover — the same table our dispatch board and the online tool run on — and back them with the 60-minute guarantee.
Dispatch zones and response windows
Zone 02
East Portland
20–40 min · priority-one window
- Hawthorne
- Laurelhurst
- Montavilla
- Lents
Zone 03
North Portland
25–45 min · priority-one window
- St. Johns
- Kenton
- Overlook
- Cully
Zone 04
Beaverton & Hillsboro
30–50 min · priority-one window
- Beaverton
- Cedar Mill
- Aloha
- Hillsboro
Zone 05
Lake Oswego & Tualatin
30–50 min · priority-one window
- Lake Oswego
- West Linn
- Tigard
- Tualatin
Zone 06
Gresham & East County
35–55 min · priority-one window
- Gresham
- Troutdale
- Fairview
- Happy Valley
Zone 07
Vancouver, WA
35–60 min · priority-one window
- Downtown Vancouver
- Cascade Park
- Salmon Creek
- Camas
Just outside a zone?
We regularly run to Sandy, Estacada, Ridgefield, and Scappoose. The 60-minute guarantee doesn't apply out there, but dispatch will give you an honest window before the truck rolls — and it still counts.
Ask dispatch: (503) 555-0161
Why the windows hold
Trucks sleep where the emergencies happen
A promise measured from one shop across a whole metro is a lie with a logo. Our 14 trucks stage overnight in five spots — Powell, St. Johns, Beaverton, Clackamas, and Vancouver — so the drive-time table above reflects where a truck actually starts, not where the office is. On-call techs take the vans home for a reason.
- Zone windows re-checked quarterly against real ticket times
- Live truck GPS feeds the ETA dispatch quotes you
- Winter storm staffing doubles before the forecast hits
In the zone map? You're on the clock.
Pick your emergency and zone in the dispatch tool and the arrival window computes in front of you — or skip it and call.
On site in 60 minutes on priority-one calls, or the dispatch fee is $0 — the fine print is one paragraph, and it's public.