Coverage
What each warranty covers
Terms start on the day the work is finished. The warranty certificate lists the address, the work and the dates, and we keep a copy on file so a future owner can ask us for it.
| Work | Term | Transfers | What it covers |
|---|---|---|---|
| Piers, wall anchors and braces | 25 years | Yes | Further movement of the wall or footing section we stabilized. |
| Interior drain tile system | 25 years | Yes | Water coming through the walls or floor where the system is installed. If it does, we come back and fix it at no charge. |
| Outside dig and membrane | 15 years | Yes | Leaks through the wall section we dug out and sealed. |
| Crack injection | 10 years per crack | Yes | Leaks through the crack we injected. |
| Crawl space vapour barrier | 20 years | Yes | Tears, seam failures and the barrier pulling away from the walls under normal use. |
| Sump pumps and dehumidifiers | Maker's warranty + 2 years labour | With the home | Equipment faults under the maker's terms. We handle the claim and the swap. |
| Concrete lifting | 5 years | Yes | A lifted slab settling more than 6 mm again. |
| Drainage and grading | 5 years | Yes | Workmanship: pipe joints, outlets and new grade settling. |
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Piers, wall anchors and braces
25 years Transfers: Yes
Further movement of the wall or footing section we stabilized.
-
Interior drain tile system
25 years Transfers: Yes
Water coming through the walls or floor where the system is installed. If it does, we come back and fix it at no charge.
-
Outside dig and membrane
15 years Transfers: Yes
Leaks through the wall section we dug out and sealed.
-
Crack injection
10 years per crack Transfers: Yes
Leaks through the crack we injected.
-
Crawl space vapour barrier
20 years Transfers: Yes
Tears, seam failures and the barrier pulling away from the walls under normal use.
-
Sump pumps and dehumidifiers
Maker's warranty + 2 years labour Transfers: With the home
Equipment faults under the maker's terms. We handle the claim and the swap.
-
Concrete lifting
5 years Transfers: Yes
A lifted slab settling more than 6 mm again.
-
Drainage and grading
5 years Transfers: Yes
Workmanship: pipe joints, outlets and new grade settling.
What is not covered
We would rather you read this now than find it later.
- Overland flooding, when surface water rises above the top of the foundation
- Plumbing leaks, burst pipes and sewer backups through floor drains
- A sump pump that was unplugged, or a power cut with no backup in place
- Changes made to our work by others, like cutting into a drain line or building an addition over piers
- Drywall or brick cracks that were there before the repair
Selling the house?
Transferable warranties move to the next owner once, at no charge. Send us the buyer's name and the closing date and we reissue the certificate in their name.
A written, transferable warranty is a real selling point. We are happy to send a copy for your listing or answer a buyer's inspector directly.
Making a claim
If something is wrong
-
01
Call or email
Tell us the address and what you are seeing. Photos help.
-
02
We visit within 5 business days
Sooner if water is coming in.
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03
If it is our work, we fix it
No charge for parts or labour on covered work.
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04
If it is not covered, you get it in writing
With the reason and a price, if you want us to fix it anyway.
Have a warranty question?
Call the office or email the address and a photo. Have your certificate handy if you can find it; if not, we have a copy.