Six routes.
One desk.
Six routes below — pick the one that fits. New patients start at intake; existing patients have a separate line. There’s a 24/7 line for adverse events. The intake desk reads everything that comes in by 4 pm.
New consult inquiry
Always start here for new patients. The intake desk routes you to the right provider; first response within 4 hours during open hours.
Treatment, follow-up, refill
After-care questions, refill requests, two-week reassessment scheduling. Patients only — protected portal also available.
Adverse event line
Provider on-call 24/7 for adverse events post-injection. Numbered, recorded, escalates to Dr. Chen if not picked up in 5 min.
Editorial inquiries
Editorial only. Provider interviews, peer-reviewed quote requests. We don't pay for placements; we don't sponsor influencers.
Referrals + colleagues
Provider-to-provider referrals, fellowship inquiries, colleague visits to observe. We host one shadow-day per month.
Hi.
Lost-and-found, feedback, suggestions. The team reads it; one of us responds.
When the
desk is open.
- MONDAY9 am — 6 pmProvider days · Dr. Chen + Sara
- TUESDAY9 am — 7 pmAll providers · evening hours
- WEDNESDAY9 am — 6 pmProvider days · Dr. Chen + Dr. Park
- THURSDAY9 am — 7 pmAll providers · evening hours
- FRIDAY9 am — 5 pmLimited bookings · admin focus
- SATURDAY10 am — 3 pmTwo providers · monthly rotation
- SUNDAYClosedAfter-hours line for urgent only
The
access.
- WHEELCHAIRStep-free entry, ADA-compliant treatment rooms 1, 2, 4. Room 3 has a 1.5″ threshold (older building); we'll seat you elsewhere if you need.
- BATHROOMADA-compliant single-occupancy, on the same floor as the treatment rooms.
- INTERPRETERWe staff Spanish + Mandarin in-person. Other languages: Cyracom video interpretation, free at point of consult.
- MEDICAL ACCESSInsulin pumps, port-implants, pacemakers — provider must be informed at consult; some energy treatments require modification.
- HIPAAAll medical records, photos, communications. Patient portal at portal.aurelia.example with 2FA.
