Common questions, honest answers

Injectables (Botox + Dysport, filler), laser + light treatments (fractional laser, IPL, BBL), microneedling + RF, body contouring (CoolSculpting, Emsculpt), medical-grade skincare. Specific options on Treatments page.

Specific treatments better for specific skin types. Darker skin types require specific lasers (Nd:YAG vs. fractional, etc.). Specific provider expertise (Dr. Patel specializes in skin-of-color treatments). Detailed assessment in consultation.

Varies by treatment. Botox: 3-4 months. Filler: 9-18 months. Lasers + microneedling: 6-12 months for visible improvement; longer with maintenance. Specific timing in consultation.

Yes. Specific medical conditions (autoimmune, certain medications, pregnancy/nursing for some treatments) require specific consideration. Specific contraindications discussed in consultation.

Yes — most patients combine. Specific combinations require sequencing. Detailed plan in consultation. We design specific multi-treatment plans for comprehensive aesthetic goals.

Mix of physicians + advanced practice providers. Dr. Aurelia Chen, MD (founder, board-certified Dermatology). Dr. Marcus Tate, MD. Dr. Aisha Patel, MD. Janelle Park, RN/NP. All operate within scope of practice; specific procedures require specific licensure.

Yes — provider continuity is core. Once established with provider, your appointments default to that provider. Specific provider matching done in initial consultation.

All FDA-approved + within standard medical practice. Specific risks discussed in consultation. Adverse events extremely rare; specific reporting + management protocols. Provider supervised by Dr. Chen.

Specific complication-management protocols across providers. Dr. Chen reviews all complication cases. 24-hour provider availability for active patients. Specific reversal protocols (filler dissolvers, etc.) for specific complications.

Board certifications + ongoing continuing education. Specific specialty training (Aesthetic Medicine fellowships, certifications). Detailed credentials on Providers page.

Range $300 (basic Botox) to $15,000+ (comprehensive treatment plans). Most common treatments $700-3,000 per session. Specific cost in consultation; transparent pricing.

Yes — through CareCredit + Affirm + Cherry. Specific 0% promotional terms typically available. Soft credit checks; quick approval. Detailed financing on Financing page.

Cosmetic treatments not covered by insurance. Specific medical treatments (acne care, skin cancer screening) may be covered. Specific situations: ask in consultation.

Aurelia Membership ($1,500/year) pays back at $5,000+ annual treatment volume. Includes free skin assessments + 5% off + priority booking. Specific calculation in consultation.

No. All costs discussed upfront. Specific treatment costs + facility fees + medications transparent. No surprises at billing.

Botox: 5-7 days. Filler: immediate but evolves over 2 weeks. Lasers: visible improvement 4-12 weeks. Microneedling: collagen-stimulation results 6-12 weeks. Specific timing per treatment.

Varies by treatment. Botox + filler: minimal (back to work next day). Lasers: 3-7 days redness. Fractional laser + Morpheus8: 5-7 days. Microneedling: 2-3 days.

No. Specific maintenance schedule for each treatment. Botox + filler regular maintenance every 3-9 months. Lasers + microneedling: longer-lasting but maintenance over years.

Specific revision protocols. Filler often reversible (with hyaluronidase). Botox effects naturally fade. Specific revision conversations with provider; we don’t want unhappy patients.

Yes — Results Gallery shows real patient outcomes (with permission). Specific cases similar to yours can be shared in consultation. Realistic expectations central to our practice.

Free consultation first via web + phone + email. Subsequent treatments scheduled via web + phone. Specific provider availability shown in booking.

Free cancellation 24+ hours before appointment. Less than 24 hours: $100 fee. Less than 4 hours: full appointment cost charged. Specific exceptions for emergencies.

Tue-Sat 9am-7pm. Sunday + Monday: closed. Specific provider availability varies; some providers limited days.

Yes — specific pre-treatment instructions per treatment. Avoiding blood thinners 7 days before injectables. Avoiding sun exposure before lasers. Detailed pre-treatment instructions emailed before each visit.

For specific medical conditions: yes (acne care, skin cancer screening). Cosmetic treatments: no. Specific billing situations: discuss in consultation.