20 straight answers
Questions, answered plainly
Prices, fees, cancelling, trials, classes, and club access. If your question isn't here, call any club during staffed hours and a person will answer.
All questions
Prices + fees
Are there fees besides the monthly price?
Two, and we print both before you sign: a $49 one-time enrollment fee (waived on the 12-month term and always waived on Atlas Black) and a $49 annual club-improvement fee billed once a year starting in your third month.
What do I pay on the day I join?
Your first month plus the $49 enrollment fee, unless it's waived. Example: All-Access on month-to-month is $44.99 + $49 = $93.99 today. On the 12-month agreement or Atlas Black, the enrollment fee is $0.
What's the difference between Home Club and All-Access in practice?
Home Club is one club at that club's price ($27.99 to $34.99 depending on location): full floor, all classes there, 24/7 fob. All-Access ($44.99) opens all six clubs and every class in the chain. If you'd use a second club even twice a month, All-Access usually wins.
Do classes cost extra?
No. Every class on the timetable (Forge, Ride, Twelve Rounds, all of it) is included in every membership, at your home club (Home Club tier) or everywhere (All-Access and Atlas Black).
Can I switch my home club or upgrade later?
Anytime, in the app, effective your next billing date. Upgrades (Home Club → All-Access → Atlas Black) apply immediately and we prorate the difference.
Cancelling + freezing
Can I really cancel month-to-month, or is there a catch?
You can really cancel. Month-to-month means 30 days' written notice (from the app, by email, or at any front desk) and no exit fee. The 12-month agreement trades that flexibility for $5/mo off and a waived enrollment fee; leaving it early costs back the discount you took, nothing more.
How do I cancel, step by step?
Open the app, tap Membership, then Cancel. Or tell any front desk, or email the membership team. You get a confirmation email the same day. Notice is 30 days: if a billing date lands inside those 30 days, that is your last charge. Your fob keeps working until the 30 days are up.
Can I leave a 12-month agreement early?
Yes. You pay back the $5 a month you saved on the months you used, and that's it. No buyout fee, no collections letter.
Can I freeze my membership?
Yes. Freeze for up to 3 months per year for travel, injury, or life, at $5/mo while frozen. Set it in the app; it starts on your next billing date.
Free trial + day passes
Do I need a credit card for the free trial?
No. The 3-day trial asks for your name, email, and phone so we can send the pass. There are no card fields, and the trial simply ends. Nothing turns into a membership unless you choose one.
Can I use the trial at more than one club?
The pass is set to the club you pick, so you can see the crowd at your real training hour. Want to try another club? Ask the desk on day one and they'll switch it.
How do day passes work?
A day pass is $15, a week pass is $35, and a 5-visit punch pass is $59. Each works at one club during staffed hours. Members get 24/7 doors; pass holders come in while the desk is open.
Can I bring a friend?
Yes. Atlas Black includes unlimited guest privileges. On other tiers, guest passes are a $19/mo add-on. Guests come during staffed hours and sign a waiver at the desk or on their phone.
Classes + coaching
I've never lifted. Where do I start?
Book the free starting-point session (30 minutes with a coach) and take Foundation class for your first few weeks. Foundation teaches the six lifts the whole gym runs on, with light loads and a coach right beside you.
Do I have to book classes?
Booking opens 48 hours ahead in the app, and it's the safe bet for Ride and evening Forge. Walk-ins are welcome when there's room, and Foundation always keeps two spots for first-timers.
Do you guarantee results?
No, and we'd be wary of any gym that does. We promise good coaching, a clear plan, and a floor that's open 24/7. How fast things change depends on your schedule, sleep, food, and body, and it's different for everyone.
How much does personal training cost?
Sessions are 45 minutes: $65 with a Coach, $80 with a Senior Coach, $95 with a Master Coach. Packs of 8 save 5% and packs of 12 save 10%. New to PT? The Kickoff is 3 sessions for $149.
Clubs + access
Is every club really open 24/7?
For members, yes. Your fob (or the app) opens the door at any hour, every day of the year. The front desk, Kids Club, and towel service run during staffed hours, which are listed on each club's page.
Is there childcare?
Kids Club runs at Aurora and Centennial during staffed hours. It's a $15/mo add-on and covers up to two hours of staffed childcare per visit.
What should I bring on my first visit?
A photo ID, closed-toe shoes, a water bottle, and a lock for the lockers. Gloves for boxing classes and towels are at the desk.
Three days. Every club. Zero pitch.
The free trial is the whole sales process: train at any of the six clubs for three days, then decide. If you're already sold, build your membership in about two minutes.