Emergency line open now. A person answers.
Water, fire or mould? We pick up, day or night.
Restoration for homes around Halifax harbour. Call, tell us what happened, and we will tell you honestly when a crew can be there.
In the urban core we aim to arrive within 90 minutes. Weather and storm nights change that, and we will say so.
More than a cleanup
Open 24 hours, 365 days a year
One team from the first call to the last coat of paint
When water, fire or mould gets into your home, you need more than equipment. You need someone to explain what is happening, what to do first, and how the insurance part usually works. That is what we do, and it's easier than you think:
- Call the line any hour, or start the online intake
- A crew makes it safe and documents everything
- We dry, clean and repair, with readings you can see
A real person answers every call, 24 hours a day. No phone tree, no call-back queue.
Damage happening right now?
What to do in the next 10 minutesDamage already stopped?
Start the online intakeTalking to your insurer?
How claims usually workWhat we restore
Six kinds of damage, one crew that answers for all of it. Every job gets daily readings, photos, and a plain explanation of what comes next.
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Water damage
24/7 Extraction and drying
Burst pipes, leaking water heaters, ice dams and overflowing appliances. We stop the spread, pull out the water and dry the structure with daily readings until it is truly dry.
How we handle it: Water damage -
Fire and smoke
24/7 Soot, odour, board-up
After the fire department leaves, we secure the home, clean soot and smoke residue, and remove the odour at its source, not with perfume.
How we handle it: Fire and smoke -
Mould remediation
24/7 Contain, remove, fix the cause
We find the moisture that feeds the mould, contain the area, remove what's affected and fix the cause, so it does not come back next season.
How we handle it: Mould remediation -
Storm damage
24/7 Tarping, board-up, drying
Hurricanes, nor'easters and sudden downpours. We tarp roofs, board windows, and dry what got wet, with a crew that stays on call through the storm.
How we handle it: Storm damage -
Sewage cleanup
24/7 Contaminated water
Floor drain backups and toilet overflows are contaminated water. We remove it, take out what cannot be cleaned, sanitize and dry, with the safety gear the job needs.
How we handle it: Sewage cleanup -
Contents cleaning
24/7 Pack-out, cleaning, storage
Your belongings get packed, listed, cleaned and stored safely while your home is repaired, then brought back and set up again.
How we handle it: Contents cleaning
How we know it's dry
Dry is a number, not a feeling. We take moisture readings every day and compare them to a dry part of your home. Below is a sample log from a basement subfloor. Drops turn teal when a reading reaches the dry goal of 15%.
Sample readings for illustration. Wood subfloor, basement family room, % moisture content.
See how we dry a homeWhat happens after you call
The same six steps on every job, whether it is a leaking water heater or a kitchen fire.
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Step 1
A person answers
A coordinator picks up, any hour. They ask six quick questions: what happened, where, is it still happening, is the power safe, is everyone okay, and do you have insurance.
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Step 2
You get a real window
We tell you when a crew can be there, based on where they are right now. In the urban core we aim for 90 minutes or less.
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Step 3
We make it safe
The crew stops the source, protects what is not damaged yet, and boards up or tarps if the home is open.
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Step 4
We document everything
Photos, moisture readings and notes on every affected area, the way insurers usually ask for them.
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Step 5
We dry, clean or remove
Equipment runs and we come back every day to take readings and adjust until each area reaches its dry goal.
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Step 6
We repair or hand off
Our rebuild team quotes the repairs, or we hand our reports to your own contractor. Your choice.
Insurance, in plain words
We can explain how claims usually work and document your damage the way insurers ask for it. Only your insurer can decide what your policy covers. Read the full guide.
Sudden and accidental
Damage that happens all at once, like a burst pipe. Many policies cover this type more readily than slow damage.
Sewer backup endorsement
An add-on in many Canadian policies that covers water backing up through drains. Not always included.
Deductible
The part of the claim you pay yourself. It comes off the amount your insurer pays.
Direction to pay
A form you sign so your insurer can pay the restoration company directly. You do not have to sign it on the spot.
Mould: what's safe to do yourself
Small spots on hard surfaces are often a soap-and-water job. Bigger patches, or mould that keeps coming back, mean there is moisture to find. Here's how to tell the difference.
Read the mould guideAfter a fire: the first 48 hours
When it is safe to go back in, what not to touch, and why wiping soot with water makes it worse. Short, plain steps you can follow tonight.
Read the fire guideFrom homes we've helped
4.8 average from 190 reviews (sample)
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“Our water heater let go at 1 a.m. A real person picked up, told us to shut the main valve and that a crew would be there by 2:30. They were there at 2:20. Every morning someone came back with the moisture meter and showed us the numbers.”
Jen M., Dartmouth
Water damage
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“Small stovetop fire, but the smoke got everywhere. They were straight with us about what could be cleaned and what had to go. The smell is completely gone, not covered up.”
Ahmed R., Clayton Park
Fire and smoke
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“Floor drain backed up during the big rain. The crew was professional and careful. It took a day longer than first estimated because of a second wet wall, but they called to explain before going ahead.”
Colleen D., Lower Sackville
Sewage cleanup
24/7 emergency line
Damage in your home tonight?
Call the 24/7 line and a person will answer. If the damage has already stopped, the online intake takes about three minutes and we call you back.
