About Lakelight
Started by an installer. Still run like one.
Theo Marchetti installed windows for nine years before he started Lakelight. He was tired of cleaning up after jobs that were sold well and installed badly. So he made one rule: the person who measures your windows knows how to put them in.
- Founded in Irondequoit
- 2011
- Install crews, all on payroll
- 4
- Windows installed
- 6,500
- Doors installed
- 900
Our story
Rochester's old houses taught us to measure twice.
Half the homes we work on were built before 1960. Openings are out of square, sills hide rot, and the trim was cut by hand. A window ordered from a quick measurement and a sales sheet doesn't fit those houses. It gets forced in and foamed over.
So we measure every opening three ways, look under the old caulk before we quote, and hire installers as employees. That costs a little more. It also means we know who did every install, and we stand behind each one for ten years.
Fifteen years
From one van to four crews.
- 2011 One van Theo starts Lakelight in Irondequoit with a two-person crew and a rule: measure it yourself.
- 2015 The showroom A small showroom on Mill Race Way opens, with the first cold box.
- 2019 Crews on payroll Second and third crews hired. Every installer is an employee; no subcontractors.
- 2023 Doors in-house Fiberglass and wood-clad lines added, and entry and patio doors installed by our own crews.
- 2026 A service tech A fourth crew, and a full-time service tech just for warranty calls.
How we work
Four promises we can actually keep.
-
01
No pressure, ever
No same-day discounts, no "my manager can do better" phone calls. A good price doesn't need a deadline.
-
02
Our own crews
The people in your house work for us, wear our shirts and answer to us. We know who did every install.
-
03
Straight answers
If your windows have years left, or a repair will do, you'll hear it from us first.
-
04
We come back
Ten-year labor warranty in writing. A sash that needs adjusting after the first winter is a phone call, not a fight.
The team
The people you'll actually meet.
-
Theo Marchetti Founder, measures most homes
Installed windows for nine years before starting Lakelight with one van in 2011. Still does most of the in-home measures himself.
-
Renée Baptiste Office and scheduling
Books your measure, orders your windows and calls when they ship. The person who knows where your job is at any moment.
-
Luis Ortega Install crew lead
Leads crew one and trains every new installer. Has a strong opinion about foam, and he's right.
-
Hannah Kowalski Showroom and design help
Helps you pick colors, grids and hardware, and will talk you out of anything that won't suit the house.
-
Sam Whitfield Service and warranty
Handles warranty visits and adjustments. If a window needs a tweak after a hard winter, Sam is who comes.
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Plus four install crews
Two or three installers each, led by a crew lead with at least five years on windows. Every one is a Lakelight employee. We don't hand your house to a subcontractor.
Free, in writing, no pressure
Meet Theo at your kitchen table.
Most in-home measures are still done by the founder. About an hour, every opening measured three ways, and a written price you can take your time with.
Rather talk? (585) 555-0136, weekdays 8 to 5:30.