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Hollin Women's Health OB/GYN

FAQ

Answers to your questions.

The questions patients ask us most, in plain words. If yours is not here, call the front desk and a real person will help.

If this is an emergency, call 911 or go to the nearest emergency room.

Heavy bleeding that soaks a pad an hour, sudden severe pelvic pain, fainting or a high fever after a procedure need care today. Patients can reach our on-call line day or night: (804) 555-0139. Online booking is for routine visits only.

Becoming a patient

Are you accepting new patients?

Yes. All six of our clinicians are accepting new patients at both offices, for pregnancy care, gynecology and menopause care. You can book online or call.

Do I need a referral to see you?

No referral is needed from us. A few insurance plans require one from your primary care clinician. We check this when you book and tell you if you need it.

What insurance do you take?

Most commercial and Marketplace plans, Virginia Medicaid plans, TRICARE, and Medicare for gynecology and menopause care. Our insurance page lists the details and our self-pay prices.

How long is a first visit?

About 30 minutes for an annual exam, 40 minutes for menopause care and 45 minutes for a first prenatal visit. Please arrive 15 minutes early, or fill in your forms online beforehand.

Can I bring someone with me?

Yes. A partner, friend, family member or doula is welcome at any visit, and you can ask for a trained chaperone during any exam.

Do you see teenagers?

Yes, from age 13. A first visit for a teen is usually just a conversation, with no pelvic exam. Part of the visit is private between the teen and the clinician.

Visits, hospital and after hours

Which hospital do you deliver at?

Our physicians and nurse-midwife deliver at the birth center at Willowmere Medical Center, about 12 minutes from our West End office. One of our own clinicians is always on call there.

What if I need help after hours?

If you are pregnant or recently had surgery with us, call our on-call line at (804) 555-0139 any time. For other questions, send a portal message or call during office hours. For an emergency, call 911.

Do you offer video visits?

Yes, for birth control, menopause follow-ups, test results and many prenatal check-ins early in pregnancy. Some visits need to be in person, and we tell you when.

Do you care for LGBTQ+ patients?

Yes. Our forms ask for your name and pronouns, and our team uses them. We care for trans and nonbinary patients, and couples of any gender building a family.

How do I transfer my records?

Sign a records release (we send it with your new patient forms) and we request everything from your previous office. For transfers mid-pregnancy, we ask for records before your first visit.

What is your cancellation policy?

Please give us 24 hours' notice when you can, so someone else can have the time. We understand that pregnancy and life do not always run on schedule.

Prenatal care

When should I book my first prenatal visit?

Call us when you get a positive test. Most first visits happen between weeks 6 and 10. If you have a health condition, take regular medicines or had a problem in an earlier pregnancy, tell us when you book and we may see you sooner.

Can I transfer my prenatal care to Hollin mid-pregnancy?

Yes, usually up to about 34 weeks. We ask your current office to send your records before your first visit with us, so nothing has to be repeated.

Will my own doctor deliver my baby?

One of our four delivering clinicians is always on call at Willowmere. You meet all of them during your pregnancy, so the person at your birth is someone you have already seen.

Can my partner or a support person come to visits?

Yes. Partners, family members and doulas are welcome at visits and scans. Kids can come too, though for the anatomy scan a second adult helps.

Annual gynecologic exams

Do I need a Pap test every year?

Usually not. Depending on your age and history, screening is every three or five years. We keep track and tell you when you are due.

Can I have a chaperone?

Always. A trained staff member can join any exam. You can also bring a partner, friend or family member.

Can I come in if I have my period?

Yes, for most visits. If you are due for a Pap test and your flow is heavy, call us and we will help you decide whether to move the visit.

Birth control

Does an IUD placement hurt?

Most people feel cramping for a few minutes. We talk about pain relief options with you before the visit, including medicine you can take ahead of time and numbing options in the office.

Can I get my refill without coming in?

Often, yes. If you have seen us in the past year and nothing has changed, a short video visit usually covers a refill.

Do I need an exam to start the pill?

No. Most people can start the pill, patch or ring after a conversation and a blood pressure check.

Menopause care

Is hormone therapy safe?

For many healthy people under 60, or within ten years of their last period, the benefits can outweigh the risks. For others, it is not the right choice. We go through your own health history before recommending anything.

I'm bleeding after menopause. Is that normal?

Any bleeding a year or more after your last period should be checked. It is often something minor, but please book a problem visit rather than waiting for your annual exam.

Can I do menopause visits by video?

Yes, follow-ups especially. Your first visit can be by video too, though we may ask you to come in for an exam or tests afterwards.

Minimally invasive surgery

Do I need a referral for a surgical consult?

Not from us. Some insurance plans need one from your primary care clinician. Our team checks this when you book.

How long is recovery?

It depends on the procedure. Many people go home the same day after a laparoscopy and return to desk work within one to two weeks, but your surgeon will give you a plan for your own procedure.

Can I get a second opinion?

Yes, and we encourage it for any major surgery. We can send your records wherever you like.

In-office ultrasound

Can my partner and kids come to the scan?

Yes. Up to three guests fit in the room. For long scans, a second adult to look after small children helps.

Can you tell the baby's sex?

Often at the 20-week scan, if the view is clear and you want to know. Tell us before the scan if you would rather not find out.

Do you take outside referrals?

Yes. Outside clinicians can fax an order to us, and we send the report back to them.

Still have a question?

Ask the front desk

Book an appointment

with a clinician who has time to listen

Or call (804) 555-0136. A real person answers during office hours.

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