Twelve questions, answered like we're in the room.

Book online in about a minute or call (613) 555-0142. The scheduler lets you pick Dr. Okafor, Dr. Whitfield, or Dr. Raman, or take the first available appointment. If your pet has a complicated history, staying with one vet is worth it, and we'll protect that where we can.

Any previous records (we can request these for you, just tell us the clinic's name), whatever food they eat, and a list of medications. Dogs on a leash; cats and small pets in a carrier. If your pet is anxious, arrive a few minutes early and we'll room you straight away instead of waiting in the lobby.

Our exam and vaccine fees are published on the pricing page, and each service page shows honest price ranges. Anything beyond an exam (dental work, surgery, diagnostics) gets a written estimate before we start. Nobody should meet a number for the first time at the front desk.

We work with every insurer. Most pet insurance in Canada pays you back after you pay, so we give you itemized invoices and full records the same day, and we fill out claim forms at no charge. If you're choosing a policy, ask us which ones pay out smoothly.

Core vaccines (rabies and the distemper combos): yes, almost always. Everything else depends on lifestyle. A dog who boards needs Bordetella; an indoor-only cat probably doesn't need the leukemia vaccine after kittenhood. We recommend by lifestyle, not by default, and we'll tell you plainly when something isn't needed.

Modern veterinary anaesthesia is very safe for healthy pets, but no anaesthetic is risk-free. We lower the risk with a pre-anaesthetic exam, bloodwork when it's needed, a drug plan made for your pet, IV access on every patient, and a registered technician who monitors from the first sedative until your pet is fully awake. If your pet has higher risk factors, we'll talk them through honestly before you decide.

Quite a lot. Cats get their own exam room away from dogs. We use treats, non-slip mats, and slow handling, and Dr. Raman has advanced training in low-stress techniques. For very anxious pets we can prescribe pre-visit medication that takes the edge off. Ask when you book, and we'll plan the visit around your pet, not the clock.

Request refills by phone or email and we'll have them ready within one business day. Most prescriptions need an exam within the last 12 months, and we'll let you know when one is coming due. Veterinary diets can be ordered through the front desk and usually arrive within two days.

For emergencies, call the 24-hour emergency hospital: Capital 24-Hour Animal Emergency Centre at (613) 555-0199, 88 Carling Court. They're open all night, every night. Call ahead if you can so their team can get ready. Then let us know in the morning, and we'll request the records and handle follow-up care here.

Yes. Dr. Okafor and Dr. Raman see rabbits, guinea pigs, rats, and hamsters. We don't treat birds or reptiles, but we'll refer you to an avian and exotic practice we trust rather than guess outside our lane.

This is the hardest question we're asked, and you don't have to answer it alone. We offer unhurried quality-of-life visits where we look honestly at pain, appetite, and the things that make your pet themselves. When the time comes, we have a quiet room with a couch instead of a table, all the time you need, and gentle aftercare options, including cremation with return. There is no wrong amount of grief, and our team will never rush yours.

Life with animals is chaos, and we know it. Call us and we'll rebook you, with no fee for a first miss. If you're more than 15 minutes late we may need to turn the visit into a drop-off or rebook, so the pets after you aren't kept waiting. Repeated no-shows may need a deposit for future bookings.