Your Google reviews disappeared.

If the cause was a suspended or merged profile, reviews often return once that is resolved. If a review was removed for breaking a policy, like being from an employee or offered in exchange for a discount, it typically does not come back. We check the profile status first regardless of which case seems more likely, since acting on a policy assumption when the real cause was a suspension wastes time waiting for something that was never coming back.

If the review was removed because it broke a policy, asking them to repost the same content usually gets it removed again. A genuine, independent review from that customer, written on their own, is the better path. We'd rather help a business earn a handful of new, genuine reviews going forward than risk a repeat removal chasing the one that's gone.

No. Google removes reviews automatically for policy reasons and does not send the business or the reviewer a specific explanation, which is why we work backward from the pattern instead of waiting for a notice. We look at timing, wording, and reviewer history together, since any one of those alone rarely tells the full story of why a review was pulled.

Asking customers in general for reviews is fine. The violation is asking only the happy ones, or steering unhappy customers away from leaving one, which Google calls review gating and can lead to removals or other penalties. We help set up a review request process that goes to every customer the same way, since that's the clearest way to avoid gating without meaning to.

That pattern points to a profile-level cause, like a suspension, a merge with a duplicate, or a change of address, rather than each review being flagged individually. We check the profile status first in that case, and we also check whether the business recently moved locations, since Google sometimes treats a moved profile as different enough to temporarily separate it from its review history.