Recovery engagements
When something broke, this is the way back.
Each engagement is one incident type: the evidence we need, the triage order, what usually fixes it, and what we cannot promise.
AI Search MisinformationAn AI tool is telling people your business closed, changed hands, or has a problem it does not have. We trace the source and correct it at the root.Circumventing Systems SuspensionCircumventing systems is the hardest Google Ads policy to clear. We audit your landing pages, tracking, and account history, then fix the real cause.Conversion Double CountingYour conversion numbers look too good to be true, and probably are. We check for duplicate tags, imports, and primary goals to find the double count.Deindexed Pages RecoveryA set of specific pages dropped out of Google, not your whole site. How we check each URL's real status and fix the actual reason it left the index.Domain Blacklisted for EmailYour domain landed on a blocklist and email is bouncing everywhere. We identify which list, find the real cause, and file the correct delisting request.Dropped Map Pack RankingsYou were in the top three, then you were not. We check eligibility, category, and prominence in that order to find what actually changed.Duplicate Google Business ProfileTwo listings for the same business split your reviews and confuse Google Maps. We keep the stronger one, merge or remove the other, and protect your reviews.Email Deliverability CollapseOpen rates fell off a cliff and emails are landing in spam or nowhere at all. We check authentication, list health, and sending patterns to find why.GA4 Data LossA gap or a drop in GA4 data usually has one specific cause. We check retention settings, filters, and the property setup to find what changed and when.Google Ads Account SuspensionWe identify the exact policy behind a Google Ads suspension, fix the real problem first, then file one clear appeal instead of guessing or starting over.Google Ads Agency TakeoverSwitching who manages your Google Ads account does not need to reset your history. How we check ownership, move access, and keep campaigns spending throughout.Google Ads Budget Not SpendingYour daily budget never gets spent and Google Ads shows Limited by budget or worse. We check status, ad rank, targeting, and billing to find the real block.Google Ads Clicks But No LeadsTraffic is arriving and nobody converts. We check the landing page, the form, tracking setup, and mobile speed to find exactly where visitors drop off.Google Ads Junk LeadsLeads are arriving but they never answer, never qualify, or live outside your service area. We check match types, audiences, and forms to find the source.Google Ads No ImpressionsZero impressions with an active campaign is almost never random. We check status, disapprovals, targeting, and the bid floor to find why nothing shows.Google Business Profile Agency TakeoverHanding your Google Business Profile to a new team does not touch your reviews or history. How ownership actually works and how a clean handover runs.Google Business Profile ReinstatementA reinstatement request only works once the underlying problem is actually fixed. We confirm the fix, gather the proof Google may ask for, and file it once.Google Business Profile SuspensionGoogle Business Profile suspensions almost always trace back to the name, the address, the category, or a burst of recent edits. We find which one and fix it.Google Reviews RemovedReviews vanish for one of three reasons: the spam filter, the reviewer, or the profile itself. We work out which one happened to you, then act on it.GTM Broken After a MigrationTags stopped firing after moving platforms. We audit the container, the triggers, and the new site's dataLayer to find exactly what the move broke.Hacked Website CleanupYour site is flagged as hacked in Search Console or in search results. How we find the injection point, remove it, and request Google's security review.Indexing Drop RecoveryYour indexed page count fell across the site, not just on one page. How we isolate the exclusion reason in Search Console and trace it to what changed.Klaviyo Account IssuesEmail stopped landing, flows stopped firing, or Klaviyo flagged the account. We check deliverability status, domain authentication, and the store sync in order.Lead Flow Stopped SuddenlyCalls, forms, and messages went quiet at once. Before assuming demand fell, we test every channel ourselves to find where the leads are actually breaking.Lost Access to a Google Ads AccountLocked out of your Google Ads account is not the same problem as being suspended. How we figure out which one you have and the actual path back in.Lost Access to a Google Business ProfileYour listing shows up on Google but nobody at your business can log in. How we check verified status and use the right process to get you back in control.Lost Access to Domain or HostingYour domain registrar and your hosting account are two separate logins. How we work out which one you actually lost and the real path to recover each.LSA Suspension or Low Lead VolumeYour Local Services Ads profile is suspended, or leads dried up with no warning. We read the exact status message and work the real cause, not a guess.Manual Action RecoveryA Google manual action is a human reviewer flagging your site, not an algorithm. How we read the notice, fix the named cause, and file the review request.Merchant Center MisrepresentationThe Misrepresentation policy covers claims about your business, price, or product that could mislead a shopper. We find the specific claim and correct it.Merchant Center SuspensionA Merchant Center suspension is almost always a website problem, not a feed problem. We find the real policy, fix the site, and request one clean review.Meta Ads Account RestrictionFacebook or Instagram ads are blocked and Account Quality names a reason. We read it exactly, fix the flagged payment or ad, and file one clean appeal.Negative Review AttackA wave of one-star reviews landed at once from accounts that never bought from you. We document the pattern, flag it correctly, and reply to what stays.New Website Lost LeadsThe new site launched and leads fell, even with steady traffic. We compare old pages against new ones to find what a rebuild quietly buried or broke.Performance Max Runaway SpendPerformance Max spending fast with little to show for it? We read the search categories, asset groups, and feed settings to find the leak before touching bids.Policy Disapprovals CleanupDisapproved ads stop spending your budget even when the account is fine. We group the reasons, fix the biggest ones first, and get campaigns serving again.SEO Agency TakeoverMost SEO value lives on your own website, not with your agency. How we check ownership, audit what already ranks, and take over without a reset.SEO Traffic Loss After a Core UpdateA core update re-scores the whole index, not just your site. We find which pages and queries lost ground, then fix the real quality gap behind it.SEO Traffic Loss After a MigrationA migration usually loses traffic when the redirect map is incomplete or the new host blocks crawlers. We audit both, fix the gaps, and track recovery.SEO Traffic Loss After a RedesignA redesign that loses rankings almost always broke redirects, thinned content, or left a noindex tag from staging. We find the exact cause and fix it fast.Site Not Showing on GoogleA search for your own domain turns up nothing. That means Google cannot see your site at all, not just that it ranks low. How we find and clear the block.Spam Links and the Disavow ToolGoogle flagged unnatural links, or you inherited a spammy link profile from a past vendor. How we sort what to get removed from what actually needs disavowing.SSL and Security WarningsA red warning or a not secure label is scaring off visitors before they read a word. We find the exact cause and clear it, then confirm it is gone.Suspicious Clicks on Your AdsYour ad spend is draining with clicks that never convert and look deliberate. We rule out normal causes first, then use Google's own invalid click data to confirm it.Suspicious Payments SuspensionGoogle flagged your payment method as suspicious. We check the card name, billing address, and verification status, then fix what's wrong before you appeal.Tracking Broken After a RedesignA new site launched and conversions stopped counting. We check GTM, GA4, and consent settings in order to find what the redesign actually broke.Website Agency TakeoverA website you paid for is not automatically a website you own. How we check contract, domain, hosting, and platform ownership before any code changes.Website Down or SlowThe site is down, timing out, or crawling and you do not know why. We check hosting, DNS, and the front end in order to find the actual bottleneck.WordPress Plugin Conflict OutageA white screen or fatal error appeared after a plugin update. We isolate the exact plugin conflict safely, without guessing which one caused it.Wrong Business Info in AI AnswersAn AI tool is quoting the wrong hours, address, or phone number for your business. We match every source it could be pulling from and correct the mismatch.