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E-commerce Recovery

Merchant Center flagged misrepresentation.

This policy covers any claim that could change a shopper's decision to buy: your identity, your price, or your product. We find the specific claim and fix it.

  • We find the actual claim, not just resubmit
  • Pricing and checkout audited together
  • One review request once it's genuinely fixed

What we audit

Every claim a shopper's decision could depend on.

Pricing accuracy

We confirm the price shown in your ads and feed matches the price a shopper actually pays at checkout, including shipping and any mandatory fees, since a mismatch here is a frequent trigger. We also check pricing across every currency and region the feed serves, since a rate that's correct for one market can be stale or wrong for another.

Business identity

We confirm the business name, address, and contact details on your site match your feed and your official registration, since an inconsistent identity reads as misrepresentation. We check this against your actual registration documents rather than just what's printed on the site, since the two can drift apart over time without anyone noticing.

Urgency and scarcity claims

We check countdown timers, low stock warnings, and limited time offers for accuracy, since fake urgency is one of the more commonly enforced parts of this policy.

Reviews and testimonials

We check that any review or rating shown is real and current, since a fabricated or outdated rating displayed on a product page is a misrepresentation on its own.

How we narrow down the specific claim

If pricing is the issue

We compare every price a shopper sees, in the ad, on the product page, and at checkout, and correct whichever one does not match the others.

If identity is the issue

We line up the business name and address across the site footer, the about page, the feed, and the legal registration, and fix whichever one is out of step.

If a promotional claim is the issue

We check whether a discount, countdown, or stock warning reflects a real, current state, and remove or correct any that do not. We check this again weekly for a short period after the fix, since a promotional claim can drift out of date again quickly.

What we will not do

We will not soften a genuine problem into vaguer language to sneak past review. The fix is making the claim true, since this policy has little tolerance for a repeat flag.

How the recovery runs

01

Identify the claim

We work through pricing, identity, and promotional messaging in order to find the specific claim Google's policy issue points at.

02

Correct it everywhere

We fix the claim consistently across the site, the feed, and the ads, not just in the one place Google happened to see it.

03

Request a review

Once the correction is live everywhere it needs to be, we request a Merchant Center review with a plain account of what changed.

Misrepresentation questions

Fix the claim and get your listings trusted again.

Give us access to Merchant Center, the feed, and the site. We will pin down the specific claim, fix it everywhere it shows up, and request a review, and send you a free proposal within one business day.

Keep exploring:

How do I fix a suspended Merchant Center account?Merchant Center suspensionGoogle Shopping ads managementGet a free proposal