Reviews
4.9★ across 4,200+ reviews
Real reviews from real customers across NC, SC, GA, TN. We don’t curate; we publish. Honest feedback — including the rare lower stars + how we responded.
The numbers
4.9★
Google rating
4,200+ reviews
4.8★
Facebook rating
1,800+ reviews
A+
BBB rating
94%
Recommend to friends
Recent 5★ reviews
2025
“Hailstorm tore up our roof. Beacon walked us through the insurance claim, replaced the whole roof in 2 days. We didn’t pay anything beyond our deductible. Best contractor experience we’ve had.”
PW
Patricia W.
Charlotte, NC · Storm replacement · April 2025
“Got 3 estimates for siding. Beacon was middle on price but had the lifetime workmanship warranty + James Hardie certification. Two years in, sided neighbors’ houses are showing wear; ours looks brand new.”
MT
Marcus T.
Greenville, SC · Full siding · 2023, reviewed 2025
“Roof started leaking on a Sunday. Beacon’s emergency line picked up, had a tarp on by 8am Monday, full replacement quoted Tuesday, installed by Friday. Fast, fair price, professional.”
EK
Eleanor K.
Knoxville, TN · Emergency replacement · March 2025
“Crew showed up at 7am and didn’t leave until job was done. Same crew, no rotating workers. Cleaned up perfectly — magnetic sweep got every nail. Couldn’t tell anyone had been there except for the new roof.”
DP
David P.
Atlanta, GA · Architectural shingle replacement · February 2025
“Got my GAF Master Elite warranty paperwork the day after install. Most contractors hand you a generic warranty card; this was the real deal with manufacturer registration confirmed. Will be the only roofer I use.”
AM
Aisha M.
Raleigh, NC · Designer shingle · January 2025
“I run an HOA. Beacon has done 14 homes in our neighborhood over 5 years. Every single one delivered on time, on budget, with no complaints. They’re my first call for any board referral.”
CR
Carlos R.
Asheville, NC · HOA referrals · ongoing
Critical reviews
The rare lower stars
3-star — Charlotte, March 2025
‘Job was fine; sales process was confusing. Estimator gave me one price + then a different price showed up on the contract.’ Our response: we tracked down the estimator + investigated. Pricing miscommunication; we honored the original quote + improved our internal QA. Customer’s response: changed to 5 stars after.
2-star — Greenville, October 2024
‘Job was good but post-install storm damage took 3 weeks to address.’ Our response: we owned the slow response + fixed the issue + improved our 5-year storm-coverage SLA. Customer was satisfied with resolution.
1-star — Atlanta, May 2024
‘Crew left a mess + my flowerbed was damaged.’ Our response: full remediation, including replacing damaged plantings + a manager site-visit + apology. Customer accepted resolution; review remains 1-star which we accept.
How we handle critical reviews
We respond to every review — positive or negative. We don’t delete or game reviews. We address legitimate complaints with action, not platitudes. Less than 1% of jobs end below 4 stars; we work hard to keep that ratio.
Where to find reviews
Independent platforms
Google
4,200+ reviews · 4.9★ average. Per-location ratings (each of 8 hubs has its own page).
Facebook
1,800+ reviews · 4.8★ average. Active customer-question community.
BBB (Better Business Bureau)
A+ rating. 12+ years accredited. Limited complaints (under 0.4% of customers).
Angi (formerly Angie's List)
Highly rated; multiple Service Award winners. 600+ verified reviews.
HomeAdvisor + Houzz
Top Rated + Best of Houzz designations. Cross-platform feedback consistency.
GuildQuality + Customer Lobby
Independent third-party review platforms. Customers rate after each job; we publish results.
Review questions
What people ask
- Yes. Independent third-party platforms (Google, Facebook, BBB, Angi, HomeAdvisor) host the reviews; we don’t. They have anti-fake-review systems. We invite every customer to leave a review post-completion; we don’t curate or delete.