Careers
Work for the cooperative
780 employees across 32 branches + headquarters. We promote from within, pay above-market for our region, and don’t have layoffs as a quarterly cost-cutting strategy.
Why people stay
11.4 yrs
Median tenure
Industry avg: 4.6 years
82%
Internal promotion rate
$22.50
Starting hourly wage
Above regional living wage
0
Layoffs in 71 years
Compensation + benefits
What we offer
Competitive base + bonus
Starting wage $22.50/hour for entry-level branch roles (well above living wage in NC + SC + East TN). Annual performance bonus for all employees, weighted toward member-experience metrics, not sales.
Full medical + dental + vision
PPO + HSA options. Employer covers 80% of premium for individual + 70% for family. Coverage starts day 1 of employment.
401(k) with 6% match
Immediate vesting on the match. Plus a 3% non-elective contribution that vests over 3 years. Total potential employer contribution: 9% of salary.
Education benefit
$5,250/year tuition reimbursement. Plus paid certifications (CFP, CPA, etc.) when relevant to role.
Paid time off
20 days PTO Year 1, scaling to 30 days at Year 10. 11 paid holidays. 6 weeks paid parental leave (any parent, any path to parenthood).
Member-rate banking
Employees get the best rates we offer — including 0.25% off any loan rate, no fees on accounts. Plus financial advising priority access.
Culture
What working here is like
Member-first, not sales-first
We don’t have product quotas. Branch staff aren’t paid commissions for opening accounts. Performance metrics are member NPS, problem-resolution rate, retention.
Promote from within
82% of management hired from within. Senior leadership team has avg tenure of 18 years. Most VPs started as tellers or branch reps.
No layoff history
71 years, zero layoffs. We’ve weathered 2008, 2020, the regional banking turbulence of 2023 — without job cuts. The cooperative model gives us strategic patience.
Branch culture
Each branch is a small, tight-knit team of 6–14 people. Branch managers have real authority. Days are spent solving real problems for real members from your community.
Headquarters culture
Hybrid by default (3 days in office, 2 remote for most roles). Engineering + back-office can be fully remote within NC/SC/TN. HQ is in Charlotte.
Growth paths
Teller → Member services → Lending → Branch management is the most common path. Engineering, risk, finance, marketing, compliance also hire externally + grow internally.
Currently hiring
Open roles · May 2026
Member Services Rep — multiple branches
Entry-level branch role. Customer-facing. $22.50/hr starting. No banking experience required — we train. Charlotte, Greenville, Asheville, Knoxville, Raleigh, Durham locations.
Lending Officer — Greenville + Charlotte
Underwrite + close consumer loans. 2+ years lending experience preferred. $58–72K base + bonus.
Branch Manager — Hickory, NC (new branch)
Open + run a new branch in 2026. 5+ years branch leadership experience. $85–105K base + significant performance bonus.
Senior Software Engineer — backend
Java/Kotlin services on AWS. Mobile + online banking platform. Remote within NC/SC/TN. $135–165K + equity equivalent.
Risk + Compliance Analyst
BSA/AML, fraud detection, regulatory. 3+ years credit union or bank compliance experience. $72–90K. Charlotte HQ, hybrid.
Community Impact Manager
Lead our reinvestment programs (housing, microloans, education). Nonprofit/community development background. $78–95K. Charlotte HQ, hybrid.
From the team
What employees say
“I started as a teller in 2009. Now I run our SBA lending program. The credit union paid for my MBA along the way. There’s no version of this career path at the bank I left.”
MT
Marcus T.
VP, Small Business Lending · 17 years
“I came over from a big bank. The biggest adjustment was: I’m not selling. I’m solving. Members come in with a problem; I help; I get measured on whether they’re happier. That’s the whole job.”
PK
Priya K.
Member Services Manager · 4 years
“Fully remote engineering, real impact, lower stress than the fintech I came from. We don’t ship on Fridays. We don’t do crunch. The product still gets better every quarter.”
RS
Reuben S.
Senior Engineer · 3 years
Career questions
What candidates ask
- Not for entry-level branch roles — we train extensively. We hire for character + customer-orientation. For senior or specialized roles (lending, compliance, engineering), specific experience matters more.