Contact
Talk to a real human in 47 seconds
Average phone wait time. The person who answers can actually solve the problem. Not transfer you. Not put you on hold. Solve it.
Reach us
Channels + hours
Member services line
1 (800) 555-0188 · Mon–Fri 7am–9pm ET, Sat 8am–4pm ET, Sun 10am–4pm ET. Average wait 47 seconds. After hours: routing to fraud + lost-card support 24/7.
Email
members@greatertrust.coop · Member services responds within 4 business hours, often same-hour.
Secure messaging
Logged-in members can send secure messages from the app or online banking. Fastest channel for account-specific questions.
In branch
32 branches across NC, SC, East TN. Most open Sat mornings. Walk-ins welcome; appointments recommended for loan closings + financial advising.
Video banking
1:1 video appointment with a branch rep — same as walking into a branch, minus the drive. Available 9am–5pm M–F.
After-hours support
Lost/stolen cards: 24/7 at the main number. Fraud reports: 24/7 with priority routing. Mobile app + online banking technical issues: 24/7 chatbot, agents 7am–11pm ET.
Specific channels
Other inquiries
Lending
lending@greatertrust.coop · For loan-application questions or commercial lending inquiries. Most consumer loans go through standard member services.
Business banking
business@greatertrust.coop · For business account openings, merchant services, SBA inquiries.
Education + workshops
education@greatertrust.coop · To register for workshops, request K-12 curriculum, or book custom workshops for employers/groups.
Press + media
press@greatertrust.coop · Media inquiries answered within 24 business hours.
Careers
careers@greatertrust.coop · Recruiting team responds within 5 business days.
Mailing address
Greater Trust Credit Union · 2400 Tryon St · Charlotte, NC 28208. For legal correspondence, payments by mail, and official documents.
Compliance + disclosures
The legal stuff
- Greater Trust Credit Union is federally insured by the National Credit Union Administration. Each member is insured up to $250,000. Joint accounts and certain trust accounts can be insured for higher amounts. Same protection level as FDIC insurance at a bank.