ServiceTitan vs Housecall Pro: which field service software fits a trades business

A plumbing, HVAC, or electrical business runs on the same loop no matter which software it buys: a customer calls or books online, a technician gets dispatched, the job gets quoted or invoiced, and the payment gets collected. Both ServiceTitan and Housecall Pro build their software around that loop, and both name a marketing layer on top of it, online booking, review requests, and reporting that ties a finished job back to how the customer found the business in the first place.

What separates the two companies here is not the loop itself but who each one is clearly built for. ServiceTitan's page names payroll management, commission tracking across several technicians, and customizable membership programs as features that only show up on its middle and top tiers, which points toward a multi-crew operation with more moving parts. Housecall Pro's entry plan is priced for a single user, and its own page frames the jump between plans around adding staff, five included on Essentials, eight on Max, a scale that fits a much smaller operation from day one.

That difference in who each product is built for is also why one company publishes a price and the other does not. A tool priced for a one-to-eight-person crew can post three flat numbers. A tool sold into operations of very different sizes, with payroll and commission structures that vary company to company, tends to get quoted deal by deal instead.

Housecall Pro's own pricing page (housecallpro.com/pricing, accessed 2026-09-26) shows a number next to every plan. Basic runs $59 a month on annual billing for 1 included user, and covers online booking, invoicing and payment processing, scheduling and dispatching, quotes and proposals, review management, a price book with job costing, and consumer financing options for the homeowner.

Essentials, at $149 a month for 5 included users, adds route optimization, flat rate pricing, checklist automations, photo reports with annotations, employee GPS tracking, commission tracking, and a QuickBooks Online sync. Max, at $299 a month for 8 included users, layers on a sales proposal tool the page values at $40 a month on its own, recurring service plans, open API access, a dedicated onboarding specialist, and escalated phone support. Extra users past the included count on Max cost $35 a month each.

Every plan, according to the same page, includes live phone and chat support, a free mobile app, card processing described as low as 2.59 percent, Spanish language support, and access to financing options. Housecall Pro also names several paid add-ons sold apart from the three plans: CSR AI, a Pipeline tool, Payroll, Accounting, Business Coaching, Voice Solutions, a marketing product called Campaigns, vehicle GPS and dashcams, Tap to Pay, and a Websites product.

ServiceTitan's pricing page (servicetitan.com/pricing, accessed 2026-09-26) names three tiers, Starter, Essentials, and The Works, but does not attach a dollar figure to any of them. Every tier's call to action is the same button, Request Pricing, and the page describes its cost model as per technician pricing designed to fit a business at any size rather than a flat published rate.

Starter names dispatching, scheduling, call booking, invoicing, and a pricebook tool. Essentials keeps all of that and adds mobile estimates and payroll management. The Works keeps everything below it and adds configurable payroll, advanced reporting, commission tracking, and customizable memberships, features that suggest a business running several crews with technicians paid on commission rather than a flat wage.

Because no number is published, there is nothing accurate to quote beyond what the page itself states. Any price you find for ServiceTitan on a third party site is that site's estimate, not a figure ServiceTitan publishes. The named feature list, payroll, commissions, membership programs, does point toward a larger, more structured operation than Housecall Pro's page describes, even without a dollar amount to compare directly.

You cannot put a real ServiceTitan number next to Housecall Pro's published rate today. That is a deliberate choice by ServiceTitan, not a gap in this research: the page withholds pricing behind every single tier. Anything else you read online about what ServiceTitan costs is somebody's estimate.

Housecall Pro's own transparency has a limit too. Its page publishes three plans built around a 1 to 8 plus user range, so a business considerably larger than that should not assume the per-user add-on rate on Max keeps scaling the same way forever. Confirm directly with Housecall Pro at that size.

Neither page, as fetched, spelled out a separate onboarding or data migration fee apart from the plan price or eventual quote. Ask about setup and migrating existing customer records directly with either company before signing anything.

Choose Housecall Pro when you want to see the monthly cost before you talk to anyone, your crew fits inside its 1 to 8 plus user range, and the named add-ons, Campaigns for marketing, Payroll, a Websites product, cover what you would otherwise buy from several separate vendors.

Choose ServiceTitan when your operation is large enough, or headed there, that payroll across many technicians, commission tracking, and membership programs are real requirements rather than nice extras, and you are willing to go through a demo and quote process to get a number.

If you are not sure which side you fall on, request ServiceTitan's quote and set it next to Housecall Pro's published Max plan for the same headcount. That comparison, run with a real number on one side, tells you more than any general guide can.